Ruckman’s View On Experiential Innovation For Bankers
Experiential Innovation for Bankers was the topic at this weeks meeting of the Association of Financial Professionals. Michael Ruckman presented to a group of financial professionals and discussed the...
View ArticleSenteo Attends Preview Las Vegas 2013
Senteo Participates in the Preview Las Vegas 2013 conference organized by the Las Vegas Metro Chamber of Commerce this week. Various presenters shared valuable information on the recovery of the Las...
View ArticleSenteo is becoming more involved with the Las Vegas community and its leaders.
Michael Ruckman, CEO and President of Senteo attended the 2013 Nevada Business Hall of Fame as guests of UNLV’s Dean Percy Poon from the Lee Business School. It was truly an honor to be seated at Dean...
View ArticleJoin Michael Ruckman for a webinar on Experiential Innovation on Tuesday,...
See the latest presentation on Experiential Innovation for Bankers from Michael Ruckman in this fast paced webinar hosted by BankersHub on Tuesday, February 19th at 2:00 pm EST If customer experience...
View ArticleSenteo’s client Alfa-Bank reports the results of another explosive year (2012)
Alfa-Bank’s retail business enjoyed another successful year in 2012, beating expectations and delivering impressive results in all major categories. According to the bank’s press release issued today,...
View ArticleKlookva goes live !! Senteo client Ural FD launches their new brand with huge...
After 2.5 years of work together with Senteo, Ural FD has launched the new face of their fully transformed and highly successful retail banking business. This new brand represents the new packaging...
View ArticleSenteo Launches New Recommended Book / Reading List for Customer Experience,...
As a company dedicated to helping banks and retailers to enhance the quality of their relationships with customers through meaningful experiences, the executives of Senteo have read many books,...
View ArticleMichael Ruckman Supports the Las Vegas Community by Attending Governor...
Michael Ruckman supports the Southern Highlands Charitable Foundation and and attends the Governor’s Black-Tie Invitational annual golf and social event. Supported and endorsed by Governor Brian...
View ArticleMichael Ruckman Presents Relationship – Centric Banking at the Windy City...
Michael Ruckman spoke at the recent Windy City Summit held in Chicago this past 8th thru 10th 2013. Speaking on the topic of Relationship – Centric Banking, Michael addressed the hundreds of North...
View Article10 New Book Reviews for the Senteo Recommending Reading for Customer...
Previously, Michael Ruckman and his team have posted 50 book reviews on the topics of customer experience, customer relationship management and loyalty. Read more about that here. The Senteo team has...
View ArticleMichael Ruckman Publishes New Article on BAI Wesite: Putting Transformation...
BAI recentlly published a new article sritten by Michael Ruckman entitled Putting Transformation First for CRM. In the article, Michael discusses the need for banks to apply their technology and CRM...
View ArticleNew Functionality in the Senteo Online Community
Based on your feedback, we recently added the “sort” capability in the Recommended Reading, Article, and Video sections of the Community to allow you to easily navigate our content. Now you can sort...
View ArticlePiggy Banking
Senteo Supports the Andson Foundation’s efforts to improve financial literacy by teaching children the importance of saving. Recently, Michael Ruckman accepted a position on the Board of Directors of...
View ArticleNew Webinar August 27, 2013: Understanding and Managing Customer...
On Tuesday, August 27, 2013, Michael Ruckman Presents: Understanding and Managing Customer Relationships for Banks and Credit Unions This BankersHub webinar is for business managers as well as CRM...
View Article15 New Book Reviews Added to the Recommended Reading List in the Senteo...
As you know, Senteo is committed to providing research and thought leadership in the areas of Customer Experience, Customer Relationships, and Loyalty. We have recently added 15 new book reviews to...
View ArticleMichael Ruckman Challenges Bankers to Be More Relationship Focused
Michael Ruckman Challenges Bankers to Be More Relationship Focused The Relationship Centric Bank Learning what your customers really want just might be the key to creating a relationship-centric bank....
View ArticleJoe Pine Explores the Future of Banking in Beyond Products and Services
Beyond “Products & Services” in Banking No industry has more commoditized itself over the past three decades than banking. Banks pushed people out of branches to use automatic teller machines in...
View Article15 New Book Reviews – Now a Total of 90 Book Reviews at Senteo.net for the...
15 New Book Reviews – Now a Total of 90 Book Reviews at Senteo.net for the Banking Industry We are happy to announce 15 new book reviews to our Recommended Reading List for Customer Experience,...
View ArticleBringing Customer Relationships Back into CRM Implementations
Bringing Customer Relationships Back into CRM Implementations Over the past decade, few banks have seen the rewards promised despite significant investments in CRM systems. A 2009 study by Forrester...
View ArticleNew Webinar – 5 Steps to Understanding and Managing Bank Customer Relationships
5 Steps to Understanding and Managing Bank Customer Relationships This webinar is for business managers as well as CRM project managers and all others that would benefit from insight on how banks can...
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